Skip to main content

Take ownership of quality and delivery

Last updated: 21 March 2025

Embrace a "you build it, you run it" mindset, ensuring quality, observability and testing are embedded into processes. You should maintain responsibility until services meet agreed standards.

Motivation

The people with the most knowledge about a service and how it works are those who built it, therefore they are best placed to support it in a live environment. By providing that team with qualitative and quantitative feedback, they are able to incrementally improve the service to create a better user experience.

Applying this principle

  • Equip teams with the knowledge and tools required to manage their own service in production, including access to appropriate data to diagnose problems themselves.
  • Empower teams to manage their own release processes, with appropriate guard rails or controls where needed.
  • Ensure there are clear expectations set around what quality is expected for the tools and technologies being used.